Return & Cancellations

Email info@merati.co.za within 3 days of delivery. Include photos and a short note, and keep the packaging. Items need to be in their original condition.

Let us know within 3 days of delivery. We’ll arrange for a courier to collect it and send you the right one.

We’ll replace it once we’ve seen photos of the damage. Courier collection and redelivery are at your cost. If a lobster clasp fails within 30 days of delivery, we replace it.

Engraved or personalised pieces, as they’re made for you. Earrings, for hygiene reasons. Anything bought on special. Gold and rose gold tones can vary slightly from piece to piece; that’s normal and not a fault.