FAQ
If your question isn’t here, email us.
Products
Stainless steel, in silver, gold and rose gold. The gold and rose gold finishes are 18K PVD gold, which is hard-wearing and slow to tarnish.
No. Stainless steel doesn’t react with skin the way brass or copper can.
It’s nickel-free and lead-free, and most people with sensitive skin wear it without trouble. If you react to certain metals, ask us about a piece before you order.
Wash it now and then in warm water with a little dish soap, using a soft cloth or toothbrush, and dry it well. Take it off to swim, exercise, clean or garden, and keep it away from bleach and perfume. Store it somewhere dry, in a pouch or a lined box.
Delivery
Delivery is free on orders over R500.
Engraving takes 3–5 working days. Then it goes to the courier, and we send you tracking details.
Tell us when you order and we’ll do our best. Courier times depend on where you are.
Email info@merati.co.za straight away. We can change it if your order hasn’t gone to the courier yet.
Engraving
The space depends on the piece, and the price depends on the size and detail of the design.
Yes, if you send your own artwork. We email a proof and wait for your go-ahead. Our ready-made designs don’t need one.
Returns
Report any problem within 3 days of delivery: email info@merati.co.za with photos. See Returns for the details.
No. Engraved pieces are made for you, so please check spelling and dates before you confirm.
No, for hygiene reasons.
Paying
By card at checkout, through Paystack.
Check the card number, expiry date and security code, or try another card. If it still won’t go through, email info@merati.co.za.
Orders
Contact us as soon as you can. Once engraving has started, we usually can’t change it.
No, you can check out as a guest. An account makes it easier to track orders and buy again.
Email info@merati.co.za and we’ll help you find your size.
